Microsoft Cloud Services Degraded

Incident Report for Elizabethtown College

Resolved

Responsiveness for Microsoft Cloud Services apps has returned to normal operating levels.

While Microsoft has not provided a detailed explanation or a formal root cause, both our internal and publicly available performance monitors indicate that all services are once again stable and performing as expected. We will continue our standard resource oversight; however, we are now closing this incident.

If you are experiencing any persistent troubles, please reach out to us through our Help Desk.

Thank you for your patience as we worked through this issue.
Posted Apr 08, 2026 - 16:18 EDT

Update

We are continuing to work on a fix for this issue.
Posted Apr 08, 2026 - 11:18 EDT

Identified

We are currently tracking a service disruption originating from Microsoft Cloud Services. This is impacting several campus resources, including Email (delays in sending/receiving, app responsiveness), Teams (phone service, messaging, meetings), OneDrive, SharePoint, and other Microsoft 365 applications.

This degredation may affect also other internet platforms that utilize Microsft Azure hosted services or additional underlying Microsoft services.

Our ITS teams are monitoring Microsoft’s progress as they work toward a resolution. We will provide updates as more information becomes available.
Posted Apr 08, 2026 - 11:18 EDT
This incident affected: Microsoft 365 (including Email) and Phones & Voicemail.