All Systems Operational

About This Site

Welcome to Elizabethtown College's home for ITS Systems Status. You may also view detailed monitoring status and statistics at http://www2.etown.edu/its/ipsentry/public.html.

Want to report an incident? Contact the ITS Help Desk at helpdesk@etown.edu or 717-361-3333.

Internet Operational
Microsoft 365 (including Email) Operational
Phones & Voicemail Operational
Wireless Operational
Jayweb Operational
Canvas Operational
Zoom Operational
Zoom Meetings Operational
Zoom Web Client Operational
Zoom Phone Operational
Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Web Portal Operational
Printers and Printing Operational
Ticketing System and Knowledge Base Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 13, 2026

Microsoft Service Outage
Resolved - Microsoft has resolved the service disruption affecting our campus email and Microsoft 365 environment. Core mail flow and connectivity are back online, though Microsoft states we may notice some delay as queued messages finish processing.

What You Need to Do:

If your email or apps are still not connecting: Close and reopen your Outlook desktop client, mobile app, or browser tab to force a fresh connection. If issues persist after an app restart, sign out of your Microsoft 365 session and sign back in.

Do NOT resend recent emails yet: Messages sent during the outage were queued by Microsoft’s servers and are actively being delivered. Resending them now will create duplicate emails for your recipients. Microsoft’s servers will automatically retry sending these messages over the next several hours. You do not need to take action unless you receive a bounce-back (Non-Delivery Report) stating the message has failed.

Confirming receipt of critical messages: If you sent a time-sensitive message during the outage window (roughly 12pm Thursday to 7am Friday) and haven't received a reply, follow up directly with the recipient to confirm it arrived.

Missing inbound messages: External emails sent to you during the disruption are also queued by sending servers and should continue to arrive over the next few hours. If an expected external message does not arrive within 2–4 hours, ask the sender to check for a bounce-back (Non-Delivery Report) and resend if necessary.

If you continue to experience connection errors or missing messages after noon today, please submit a ticket to the ITS Help Desk at helpdesk.etown.edu or email us at helpdesk@etown.edu.
Nov 13, 08:14 EST
Update - Microsoft has posted some updates but has yet to resolve in any meaninful fashion. Their updates can be read on their status page located at... https://status.cloud.microsoft
Nov 12, 15:05 EST
Update - We are continuing to monitor for any further issues.
Nov 12, 13:28 EST
Monitoring - Microsoft has confirmed an ongoing service disruption affecting Exchange Online and Microsoft 365 connectivity. Due to this issue, some or all of your Outlook applications, desktop client apps along with web and mobile apps, may currently be unavailable or experiencing connection issues. Microsoft engineers are actively working to mitigate the impact, and we are monitoring the situation to provide updates as services are restored.
Nov 12, 13:27 EST

Nov 12, 2026

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

EC_RESIDENT Wi-Fi - Investigating Reported Incident
Resolved - While no definitive cause was identified within our network or service provider infrastructure, we have monitored the system for over a week without recurrence and are closing this ticket. We appreciate your patience and understanding throughout our investigation. If you experience any further issues, please reach out to ITS at helpdesk@etown.edu.
Oct 30, 08:00 EDT
Update - We are continuing to investigate the root cause of today's disruption. To assist with diagnosis, additional testing will be performed this evening between 10:00 PM and midnight, which may cause brief interruptions in internet availability. We thank you for your patience as we work to restore stability to our network.
Oct 21, 16:37 EDT
Monitoring - An issue has been identified with one of the College's redundant Internet connections, which is inconsistently routing traffic from devices on the EC_RESIDENT network. Connections for these devices have been rerouted and all services have been restored. The ITS team will continue to monitor traffic across the wireless network and continue to engage our Internet Service Providers to ensure all services remain stable. Please report any additional problems to the Help Desk by opening a ticket at helpdesk.etown.edu, emailing helpdesk@etown.edu, or calling 717-361-3333.
Oct 21, 14:59 EDT
Investigating - ITS is currently investigating reports of connectivity issues with the EC_RESIDENT Wi-Fi network. Other Wi-Fi networks and wired connections do not appear to be affected. We will provide updates to the status as they are available.
Oct 21, 10:38 EDT
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