Service Under Maintenance

About This Site

Welcome to Elizabethtown College's home for ITS Systems Status. You may also view detailed monitoring status and statistics at http://www2.etown.edu/its/ipsentry/public.html.

Want to report an incident? Contact the ITS Help Desk at helpdesk@etown.edu or 717-361-3333.

Internet Operational
Microsoft 365 (including Email) Operational
Phones & Voicemail Operational
Wireless Operational
Jayweb Operational
Canvas Operational
Zoom Under Maintenance
Zoom Meetings Operational
Zoom Web Client Operational
Zoom Phone Under Maintenance
Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Web Portal Operational
Printers and Printing Operational
Ticketing System and Knowledge Base Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 22, 2026

Teams Phone Issues (Transfers and Voicemail)
Resolved - The issue with Teams transfer calls has been identified as a Yealink phone inconsistency. An alternate operation method has been established. If there are continued issues with your Yealink phone, please contact our Help Desk at etown.edu/its.
Sep 22, 10:00 EDT
Investigating - We have received additional reports of transfer issues and are working with phone services providers to identify cause.
Sep 3, 13:56 EDT
Monitoring - While a root cause has not been identified, we have seen no new instances of the call transfer or audio issues. We continue to review and monitor the Teams voice platform in regard to this issue.
Aug 28, 14:13 EDT
Investigating - We are currently investigating an issue where incoming calls intermittantly cannot be transferred via 4-digit extensions in Microsoft Teams. In these instances, transfers are unsuccessful and the call rings back to the initial recipient rather than completing to the destination. Internal review confirms our telephony configurations and dialing rules are correctly set. However, our log review reveals anomalous transfer-signaling behavior within Microsoft’s Teams cloud infrastructure. We are engaging provider and partner engineers to address this platform-side routing anomaly. As an immediate workaround, please ask the caller to place a new call directly to the target extension or full phone number.

Additionally, we are tracking reports of garbled or degraded audio on inbound voicemail greetings. While this may be a separate media-processing issue within Microsoft Cloud Voicemail, we are evaluating audio logs alongside the transfer routing logs to determine if there is a common underlying cause. Updates on both items will be posted here as our investigation progresses.
Aug 27, 16:59 EDT

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Internet Connectivity - Investigating Reported Incident
Resolved - The issue impacting campus connections to the Internet has been fully resolved. All external network traffic and Internet-dependent services are back online and operating normally. Internal network services remained operational throughout, and all outbound connectivity has been restored.

ITS continues to monitor network stability closely. If you continue to experience any connectivity issues, please contact the ITS Helpdesk.

Thank you for your patience while we resolved this issue.
Sep 11, 14:03 EDT
Monitoring - Our Internet connectivity has been stabilized and services have been restored. The ITS team will continue to investigate and monitor. Please open a ticket with the Help Desk (helpdesk.etown.edu) for any additional issues. Thank you.
Sep 10, 16:00 EDT
Investigating - ITS is currently investigating an incident that has been reported with connections to the Internet from campus. Internal services appear to be operational, but services connecting to the Internet from the campus are impacted. We will provide updates to the status as they are available.
Sep 10, 15:41 EDT

Sep 10, 2026

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

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