ITS Systems Status
Identified - A global disruption of services has been reported by CrowdStrike. While internal Etown network systems are not affected, third party services that utilize the CrowdStrike platform may be impacted.

At this time we have identified the following services as impacted...

1) The Facilities Management work order system is impacted and will be unavailable. Urgent Facilities service requests should be directed to Campus Security at 717-361-1264.

2) Office of Marketing and Communications Campus News and Achievements Request Forms – Please email all Campus News E-newsletter submissions to campusnews@etown.edu and email all achievements or story ideas to now@etown.edu.

3) The Business Office is currently unable to process PCard adjustments or wire/ACH payments. Please contact the Business Office (717-361-1417) with any questions.

Jul 19, 2024 - 09:23 EDT

About This Site

Welcome to Elizabethtown College's home for ITS Systems Status. You may also view detailed monitoring status and statistics at http://www2.etown.edu/its/ipsentry/public.html.

Want to report an incident? Contact the ITS Help Desk at helpdesk@etown.edu or 717-361-3333.

Internet Operational
Microsoft 365 (including Email) Operational
Phones & Voicemail Operational
Wireless Operational
Jayweb Operational
Canvas Operational
Zoom Operational
Zoom Meetings Operational
Zoom Web Client Operational
Zoom Phone Operational
Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Web Portal Operational
Printers and Printing ? Operational
Ticketing System and Knowledge Base ? Operational
Other Services Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Monday, July 22 beginning at 8:30am, ITS will be performing necessary maintenance to our centralized authentication (ADFS/SSO) systems. Our work is expected to be complete by 2pm. We do not anticipate any noticeable disruption to sign-on services during this work. However, if you experience any issues with login to SSO supported platforms (ex. Canvas, Jayweb, Zoom, etc.) please let us know. Thank you for your patience during this required work. Please contact the Help Desk with any questions.
Posted on Jul 18, 2024 - 08:09 EDT
Past Incidents
Jul 21, 2024

No incidents reported today.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Unresolved incident: Global Disruption Reported by CrowdStrike.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Resolved - Continued monitoring has shown the wireless system to be stable once again. After the bypass was in place and wireless available, we were then able to focus on and resolve the underlying license synchronization issue while not impacting availability. Thank you for your patience as we resolved this issue yesterday.
Jul 11, 16:25 EDT
Monitoring - A manual licensing process has been completed to bypass the synchronization issue. We are continuing to investigate the synchronization issue, however WiFi should now be available across campus. Thank you for your patience.
Jul 10, 16:38 EDT
Update - We are continuing to work on a fix for this issue.
Jul 10, 15:16 EDT
Identified - We are experiencing an unexpected outage with our Ruckus wireless system this afternoon. In a licensing synchronization problem related to this morning's update, all access points have been disabled. We are currently working with Ruckus support to remediate the issue. Thank you for your patience.
Jul 10, 15:15 EDT
Jul 10, 2024
Resolved - The scheduled maintenance for the wireless network has been completed. Please report any issues with connections to EC_SECURE_WIFI, EC_GUEST_WIFI, or EC_SETUP_WIFI to the Help Desk. Thank you for your patience!
Jul 10, 12:14 EDT
Identified - The scheduled maintenance for the wireless network is still in progress. We will update this Statuspage when the maintenance is completed.
Jul 10, 11:05 EDT
Completed - The scheduled maintenance has been completed.
Jul 10, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 09:00 EDT
Scheduled - On Wednesday, July 10 at 9:00am, ITS will be performing an upgrade to the wireless system. We anticipate an outage of up to 2 hours. During the outage, devices will not be able to establish new connections to EC_SECURE_WIFI, EC_SETUP_WIFI, and EC-GUEST-WIFI. Any devices connected at the start of the upgrade will remain connected until moved to another location (office or building). Wired connections will not be impacted. Thank you for your patience during this process. Please contact the Help Desk with any questions.
Jul 8, 10:28 EDT
Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.