ITS Systems Status

All Systems Operational

About This Site

Welcome to Elizabethtown College's home for ITS Systems Status. You may also view detailed monitoring status and statistics at http://www2.etown.edu/its/ipsentry/public.html.

Want to report an incident? Contact the ITS Help Desk at helpdesk@etown.edu or 717-361-3333.

Internet Operational
Microsoft 365 (including Email) Operational
Phones & Voicemail Operational
Wireless Operational
Jayweb Operational
Canvas Operational
Zoom Operational
Zoom Meetings Operational
Zoom Web Client Operational
Zoom Phone Operational
Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Web Portal Operational
Printers and Printing Operational
Ticketing System and Knowledge Base Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Campus-Wide Wireless Controller Upgrade Jul 7, 2026 06:00-07:30 EDT

Details:
Information Technology Services (ITS) will be performing a proactive upgrade on the campus wireless controller appliances to ensure future stability and optimal performance.

Impact:
While these controller appliances operate in a redundant configuration to minimize downtime, users across campus should anticipate periods of intermittent wireless connectivity disruption throughout this 90-minute maintenance window. Wired network connections will not be affected.

Support:
If you experience any persistent wireless connectivity issues after the maintenance window has closed at 7:30 AM, please contact the ITS Help Desk at helpdesk@etown.edu.
Posted on Jul 02, 2026 - 08:50 EDT

Nicarry Core Switch Maintenance Jul 9, 2026 19:00-22:00 EDT

Details:
Information Technology Services (ITS) will be upgrading the software code levels on the core network switches located in Nicarry Hall to maintain network reliability.

Impact:
This upgrade will cause network connectivity drops as the switches reboot. While individual disruptions are expected to be limited to 15–20 minutes at a time, please anticipate multiple brief network outages throughout the three-hour maintenance window. Both wired and wireless connectivity routed through Nicarry will be intermittently affected.

Support:
If you experience any persistent network issues after the maintenance window concludes at 10:00 PM, please reach out to the ITS Help Desk at helpdesk@etown.edu.
Posted on Jul 02, 2026 - 08:53 EDT
Jul 6, 2026

No incidents reported today.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026
Unexpected Network Disruption
Resolved - Incident Summary:
On June 30th at approximately 5:35pm, our network experienced an unannounced outage lasting until approximately 5:55pm. We sincerely apologize for the disruption this caused to your workday and activities.

What Happened:
This outage occurred during a planned upgrade to core networking equipment in our secondary network center. This type of upgrade is designed to happen seamlessly and invisibly in the background. However, during the process, our routing and security systems did not automatically adjust and reroute network traffic designed. This unexpected behavior temporarily blocked communication pathways, making a large number of our services unavailable.

How It Was Resolved:
Once the upgrade process completed its cycle, network traffic pathways were automatically restored, and all affected services returned to normal operation. The total duration of the disruption was confined to an estimated 20 minutes.

Next Steps:
As we take system availability seriously, we are currently conducting a thorough review of why the automated systems failed to adjust as expected. We will take corrective action and test during a planned and announced maintenance window.

Thank you for your patience and understanding as we worked to resolve this issue quickly.
Jun 30, 18:27 EDT
Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

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