Elizabethtown College Status

ITS Systems Status

Teams Phone Issues (Transfers and Voicemail)

Investigating - We are currently investigating an issue where incoming calls intermittantly cannot be transferred via 4-digit extensions in Microsoft Teams. In these instances, transfers are unsuccessful and the call rings back to the initial recipient rather than completing to the destination. Internal review confirms our telephony configurations and dialing rules are correctly set. However, our log review reveals anomalous transfer-signaling behavior within Microsoft’s Teams cloud infrastructure. We are engaging provider and partner engineers to address this platform-side routing anomaly. As an immediate workaround, please ask the caller to place a new call directly to the target extension or full phone number.

Additionally, we are tracking reports of garbled or degraded audio on inbound voicemail greetings. While this may be a separate media-processing issue within Microsoft Cloud Voicemail, we are evaluating audio logs alongside the transfer routing logs to determine if there is a common underlying cause. Updates on both items will be posted here as our investigation progresses.
Aug 27, 2026 - 16:59 EDT

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Welcome to Elizabethtown College's home for ITS Systems Status. You may also view detailed monitoring status and statistics at http://www2.etown.edu/its/ipsentry/public.html.

Want to report an incident? Contact the ITS Help Desk at helpdesk@etown.edu or 717-361-3333.

Internet Operational

Microsoft 365 (including Email) Operational

Phones & Voicemail Degraded Performance

Wireless Operational

Jayweb Operational

Canvas Operational

Zoom Operational

Zoom Meetings Operational

Zoom Web Client Operational

Zoom Phone Operational

Zoom Video Webinars Operational

Zoom Dashboard & Reporting Operational

Zoom Web Portal Operational

Printers and Printing Operational

Ticketing System and Knowledge Base Operational

Other Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 28, 2026

No incidents reported today.

Aug 27, 2026

Unresolved incident: Teams Phone Issues (Transfers and Voicemail).

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.