All Systems Operational

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Welcome to Elizabethtown College's home for ITS Systems Status. You may also view detailed monitoring status and statistics at http://www2.etown.edu/its/ipsentry/public.html.

Want to report an incident? Contact the ITS Help Desk at helpdesk@etown.edu or 717-361-3333.

Internet Operational
Microsoft 365 (including Email) Operational
Phones & Voicemail Operational
Wireless Operational
Jayweb Operational
Canvas Operational
Zoom Operational
Zoom Meetings Operational
Zoom Web Client Operational
Zoom Phone Operational
Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Web Portal Operational
Printers and Printing Operational
Ticketing System and Knowledge Base Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

VPN Disruptions on Thursday, Oct 1 Oct 1, 2026 06:00-06:45 EDT

Information & Technology Services will be performing critical maintenance updates to our Fortinet firewalls on Thursday, October 1, starting at 6:00 AM.

- Service Affected: Remote Access / Fortinet VPN
- Maintenance Window: 6:00 AM – 6:45 AM
- Impact: Intermittent disruptions or disconnected VPN sessions during this period.

If you are connected to the VPN during this window, your session may be dropped. Once the update completes at approximately 6:45 AM, normal VPN access will resume, and you may log back in.

Thank you for your patience and understanding as we complete these critical infrastructure upgrades.

Information & Technology Services
Posted on Sep 25, 2026 - 17:22 EDT

Sep 26, 2026

No incidents reported today.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

Teams Phone Issues (Transfers and Voicemail)
Resolved - The issue with Teams transfer calls has been identified as a Yealink phone inconsistency. An alternate operation method has been established. If there are continued issues with your Yealink phone, please contact our Help Desk at etown.edu/its.
Sep 22, 10:00 EDT
Investigating - We have received additional reports of transfer issues and are working with phone services providers to identify cause.
Sep 3, 13:56 EDT
Monitoring - While a root cause has not been identified, we have seen no new instances of the call transfer or audio issues. We continue to review and monitor the Teams voice platform in regard to this issue.
Aug 28, 14:13 EDT
Investigating - We are currently investigating an issue where incoming calls intermittantly cannot be transferred via 4-digit extensions in Microsoft Teams. In these instances, transfers are unsuccessful and the call rings back to the initial recipient rather than completing to the destination. Internal review confirms our telephony configurations and dialing rules are correctly set. However, our log review reveals anomalous transfer-signaling behavior within Microsoft’s Teams cloud infrastructure. We are engaging provider and partner engineers to address this platform-side routing anomaly. As an immediate workaround, please ask the caller to place a new call directly to the target extension or full phone number.

Additionally, we are tracking reports of garbled or degraded audio on inbound voicemail greetings. While this may be a separate media-processing issue within Microsoft Cloud Voicemail, we are evaluating audio logs alongside the transfer routing logs to determine if there is a common underlying cause. Updates on both items will be posted here as our investigation progresses.
Aug 27, 16:59 EDT

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

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