Investigating - We have received additional reports of transfer issues and are working with phone services providers to identify cause.
Sep 03, 2026 - 13:56 EDT
Sep 03, 2026 - 13:56 EDT
Monitoring - While a root cause has not been identified, we have seen no new instances of the call transfer or audio issues. We continue to review and monitor the Teams voice platform in regard to this issue.
Aug 28, 2026 - 14:13 EDT
Aug 28, 2026 - 14:13 EDT
Investigating - We are currently investigating an issue where incoming calls intermittantly cannot be transferred via 4-digit extensions in Microsoft Teams. In these instances, transfers are unsuccessful and the call rings back to the initial recipient rather than completing to the destination. Internal review confirms our telephony configurations and dialing rules are correctly set. However, our log review reveals anomalous transfer-signaling behavior within Microsoft’s Teams cloud infrastructure. We are engaging provider and partner engineers to address this platform-side routing anomaly. As an immediate workaround, please ask the caller to place a new call directly to the target extension or full phone number.
Additionally, we are tracking reports of garbled or degraded audio on inbound voicemail greetings. While this may be a separate media-processing issue within Microsoft Cloud Voicemail, we are evaluating audio logs alongside the transfer routing logs to determine if there is a common underlying cause. Updates on both items will be posted here as our investigation progresses.
Aug 27, 2026 - 16:59 EDT
Additionally, we are tracking reports of garbled or degraded audio on inbound voicemail greetings. While this may be a separate media-processing issue within Microsoft Cloud Voicemail, we are evaluating audio logs alongside the transfer routing logs to determine if there is a common underlying cause. Updates on both items will be posted here as our investigation progresses.
Aug 27, 2026 - 16:59 EDT
About This Site
Welcome to Elizabethtown College's home for ITS Systems Status. You may also view detailed monitoring status and statistics at http://www2.etown.edu/its/ipsentry/public.html.
Want to report an incident? Contact the ITS Help Desk at helpdesk@etown.edu or 717-361-3333.
Internet
Operational
Microsoft 365 (including Email)
Operational
Phones & Voicemail
Operational
Wireless
Operational
Jayweb
Operational
Canvas
Operational
Zoom
Operational
Zoom Meetings
Operational
Zoom Web Client
Operational
Zoom Phone
Operational
Zoom Video Webinars
Operational
Zoom Dashboard & Reporting
Operational
Zoom Web Portal
Operational
Printers and Printing
Operational
Ticketing System and Knowledge Base
Operational
Other Services
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance